In the realm of Lean Six Sigma, analyzing customer needs is paramount. To achieve this, a powerful tool emerges: the Critical to Quality (CTQ) Tree. This structured representation breaks down complex processes into smaller, focused elements. The CTQ Tree pinpoints those characteristics that are absolutely essential to customer satisfaction, serving

In today's dynamic market landscape, understanding your customers' needs and desires is paramount for success. Gathering customer feedback provides invaluable insights into their perceptions, preferences, and pain points. This step-by-step guide will empower you to effectively discover the voice of your customers and leverage it to drive business g